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As part of a global insurance group with our own law firm and multiple offices in the UK, we have experience, scale and strength, and an impressive portfolio of products and services.
News and announcements from DAS UK Group
At DAS, we are committed to taking the right approach to Corporate Social Responsibility (CSR) and doing business responsibly.
We constantly strive to develop and improve our CSR programme, and pride ourselves on being a responsible business.
DAS UK Group’s Customer Contact Centre is shortlisted in the ‘Best Small Contact Centre of the Year’ category at this week’s European Contact Centre and Customer Service Awards (ECCCSA).
The ECCCSAs are the largest and longest running awards in the customer contact industry. Highly regarded for the integrity and credibility of the judging process, they celebrate and recognise organisations that are leading the way in delivering exceptional service to customers.
It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre.
Carol Parsons, Operational Claims
DAS operates a ‘virtual’ call-centre based across the company’s Bristol and Bedwas offices, which handles 250,000 calls per year. The contact centre has been through an intense 12 months of focused transformation, which have brought about a measurably improved service for DAS UK customers.
Head of Operational Claims Carol Parsons commented: “It’s wonderful to be recognised for the hard work and transformative efforts of our contact centre. We are very proud to be nominated for such a prestigious award and grateful to all of our team for their hard work and dedication, and to the wider DAS business for their support.”
The winners will be announced at the awards night, hosted by BBC journalist Fiona Bruce, on Tuesday 27 November at Evolution, Battersea Park, London.
DAS were recognised at the ECCCSA awards last year, with the Monitoring and Performance team winning the silver award in the ‘Best Quality Management Team’ category.
DAS UK Group’s Marketing team has won the Marketing/PR Team of the Year award at the 2018 Insurance Marketing & PR Awards.
Last night’s South West Contact Centre Awards at Ashton Gate Stadium in Bristol saw DAS UK Group’s Matthew Tudball awarded the title of Customer Service Representative of the Year.
DAS recruitment team shortlisted for In-house Recruitment Awards
Insurance Institute of Northern Ireland’s Premium Masterclass Series - 18th October
Jess Baldock, Quality Assurance Specialist at DAS UK, has won the Rising Star award at the Forum 2024 Awards.
Jess Baldock talks about her customer service journey at DAS and the positive changes that she has made to our contact centre.
Our ATE team have been recognised as Insurance Provider of the Year at the Personal Injury Awards 2023.
Ahead of the 2023 Women in Insurance Awards, Trailblazer Award finalist Robyn Lampon reflects on her 13 year journey through DAS so far.
DAS and Goodlord have been shortlisted in the ‘Claims Initiative of the Year - Insurer’ category at the British Insurance Awards.
Our Customer Experience & Insight team has been shortlisted for the ‘Quality & Customer Experience Team’ award, while Performance Manager Gabi Stedman-Braun has been shortlisted in the ‘Quality & Customer Experience Manager of the Year’ category.
DAS and Goodlord have won the ‘Claims Partner of the Year’ category at the annual Insurance Times Awards.
DAS UK and Goodlord, a leading proptech company and one of the UK’s top 50 start-ups, have been shortlisted in the ‘Claims Partner of the Year’ at the Insurance Times Awards.
DAS have been nominated in three categories at this year’s Women in Insurance Awards.
DAS UK Group has been shortlisted in the ‘Best Approach to Risk Mitigation’ category at this year’s CIPS Excellence in Procurement Awards.
DAS UK Group has been shortlisted in the ‘Brand Management’ and ‘Risk & Resilience’ categories at this year’s British Insurance Awards (BIAs).
DAS UK Group has been shortlisted for Marketing Team of the Year at the Chartered Institute of Marketing’s (CIM) ‘Marketing Excellence Awards 2019’.
DAS UK Group has been shortlisted as a finalist at the Insurance Times Awards in the ‘Customer Champion of the Year – Insurer’ category.